*Shipping Policy*

Effective date: February 22, 2024

Thank you for choosing Artpoint for your personalized and customized handmade gift products. Please review our shipping policy to understand how we process and deliver your orders.

*Domestic Shipping (India)*

• – Shipping is free for all orders within India.
• – Delivery times may vary depending on the destination and the product selected.
• – We strive to process and dispatch orders within 1-3 business days.

*International Shipping*

• – International shipping charges vary based on the destination and the selected product.
• – Shipping rates will be calculated and displayed at checkout based on the shipping address provided.

*Damage Claims*

• – In the unfortunate event that your order arrives damaged, we require customers to provide an unboxing video as proof of damage.
• – This video is mandatory to initiate a damage claim and must be submitted within 24 hours of receiving the order.
• – Please ensure that the unboxing video clearly shows the condition of the package and the damaged items.

*Contact Us*

If you have any questions or concerns about our shipping policy, please feel free to contact us:

– Email: artpointgifts@gmail.com
– Phone: +918180884343

Thank you for choosing Artpoint. We strive to provide exceptional service and ensure that your shopping experience with us is seamless and enjoyable.

*Refund Policy*

Effective date: February 22, 2024

At Artpoint, we are committed to providing high-quality personalized and customized handmade gift products. Please review our refund policy to understand your options in the event of a damaged product.

*Damaged Products*

• – If you receive a damaged product, we require you to inform us within 48 hours of receiving the order.
• – Please provide detailed information about the damage and include photographic evidence, such as images or videos, to support your claim.
• – Upon receipt of your claim, we will assess the damage and determine the appropriate course of action.

*Refund Process*

• – If your claim for a damaged product is approved, we will initiate a refund to the original payment method used for the purchase.
• – Please allow up to 7 business days for the refund to be processed and reflected in your account.

*Contact Us*

If you have received a damaged product or have any questions about our refund policy, please contact us immediately:

– Email: artpointgifts@gmail.com
– Phone: +918180884343

Thank you for choosing Artpoint. We value your satisfaction and will do our best to resolve any issues promptly and effectively.

Warm regards,
Sakshi Santani
Founder, Artpoint